Last updated: February 2019
1. PERSONAL DATA
1.1. The term personal data used herein applies to all personal information relating to an identified or identifiable person (“Personal Data”). This includes information such as title, name, gender, address, date of birth, e-mail address, telephone number, mobile number, IP address, payment details, and other information like the pages you looked at, the purchases made on our website or through our Concierge Service, your preferences regarding our products and your reactions to offers displayed on our online services, such as our website and mobile applications (collectively the “IT-Platforms “).
1.2 You can access to and browse on most areas of our IT-Platforms without having to provide personal details. However, the access to certain areas and functions of our IT-Platforms may require registration of certain Personal Data. By entering your Personal Data in the fields requested, you enable Christophe Duchanp to provide you with the services you select.
2. DATA COLLECTION AND PROCESSING
2.1. Your Personal Data may be collected by Christophe Duchamp and, on its behalf, by its subsidiaries and its affiliated companies, its boutiques and its authorized retailers, the list of which is accessible on our website: www.christopheduchamp.com
2.2. We may collect your Personal Data when you access our services, our IT-Platforms and when you call our Concierge Service. We may further collect them in our customer service centers, boutiques, points of sale and at Christophe Duchamps events.
2.3. Christophe Duchamp may authorize its subsidiaries and its affiliated companies, its boutiques and its authorized retailers, and third parties to process your Personal Data, on behalf of Christophe Duchamp or for their own purposes, and will do so on the condition that they commit to offer the same level of protection for your Personal Data as we do.
3. USE OF YOUR PERSONAL DATA
3.1. We collect your Personal Data to provide you information that you have requested from us, including information about us, our products, special offers, event invitations, our services, and our business partners, based on your consent or for other legal grounds, provided you have not objected to being contacted for these purposes.
3.2. We also collect your Personal Data to manage and fulfil purchase orders directly or through our Concierge Service (e.g. to invoice our products, process your bank details, make refund, send you an order confirmation, deliver your products) and repair orders, to provide after service care and to deal with any other of your enquiries and requests.
3.3. We collect anonymized and statistical Data so that we can understand how our IT-Platforms and our customer services such as our Concierge Service are used, adapt and customize our IT-Platforms and our customer services for users, assist the use of the IT-Platforms, for market research and improve the IT-Platforms and the customer services generally.
3.4. We also collect your Personal Data to prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our IT-Platforms secure.
3.5. Please note that we expressly reserve the right to verify the accuracy of the Personal Data you submit, in particular with regard to contact details (postal address, email, phone, etc.), financial and bank information and the purchase of our products or use of our services.
4. RETENTION OF YOUR PERSONAL DATA
Personal Data processed for answering your request and providing you information about us, our products, special offers, event invitations, our services, and our business partners, will be kept for 2 year after your last contact with us or after the date you unsubscribe or object to such communication;
Personal Data processed for the good performance and management of our contractual relationship with you, will be kept for the necessary duration but no longer than 3 years after the end of your business relation with us or your last contact with us;
Personal Data collected to prevent fraud and other prohibited or illegal activities will be kept for the duration necessary for protecting ourselves in the event of a legal claim but no longer than 10 years from the last processing;
Data related to the history of your purchases, payments, the services provided to you, your service requests and/or complaints, will be kept for 10 years from the last event, unless we are required by law to retain the data for a longer duration;
Data processing records related to the management of your request for access to, rectification or deletion of your Personal Data, will be kept for the duration necessary for protecting ourselves in the event of a legal claim but no longer than 5 years from the last event.
4.2. The above data retention periods apply, unless we may be required by law, in specific circumstances, to retain the data for a longer duration.
4.3. In accordance to section 14 below, you have the right to ask for the deletion of your Personal Data at any time, to the extent compatible with legal obligation that may impose longer data retention periods on us.
4.4. At the end of these data retention periods, your Personal Data will be permanently deleted or fully anonymized.
5.1. You can conveniently subscribe to our Christophe Duchamp Newsletter in the “Subscribe Newsletter” area. Simply enter your e-mail address in the field provided and the click on “OK”. We will send a confirmation e-mail to the e-mail address you register.
5.2. If you no longer wish to receive news updates from Christophe Duchamp, simply click on the “Unsubscribe” link that you find at the end of each newsletter.
DEFINITION OF COOKIES
6.2. Most of the cookies that we use are temporary, exist only while your browser is open and are deleted automatically once you close your browser. We also use permanent cookies which survive after your browser is closed, and can be used to recognize your computer or mobile device when you open your browser and browse the internet again. Depending on the type of permanent cookies, they remain on your computer or device for a certain period of time and are then automatically deactivated after the programmed period has expired.
MANAGING YOUR COOKIE PREFERENCES
6.5. You can also configure the opt-out setting of the cookies used on our websites via our Cookie Dashboard.
7.1. Keeping your Personal Data secure is important to us. Whilst we are unable to guarantee 100% security, we will do our best and put in place measures in order not to allow your Personal Data to be accessed by unauthorized third parties. For these reasons, telephone conversations during the purchase of our products through our Concierge Service is likely to be recorded. Note that all information transmitted to our Concierge Service is encrypted.
8. YOUR RIGHTS REGARDING YOUR PERSONAL DATA
8.1. Under certain circumstances, data protection laws give you the following rights in relation to your Personal Data:
8.2. to obtain information about your Personal Data processed by us;
8.3 to obtain without undue delay the rectification of your Personal Data stored by us, or to have them completed;
8.4 to obtain the erasure of your Personal Data stored by us, unless the processing is necessary for exercising the right of freedom of expression or information, for compliance with a legal obligation, for reasons of public interest or for the establishment exercise or defense of legal claims. If we have made your Personal Data public, we are obliged, taking account of available technology and the technical possibilities, to inform controllers which are processing the Personal Data that you have requested the erasure by such controllers of any links to, or copy or replication of, those Personal Data;
8.5. to obtain the restriction of the processing of your Personal Data if you contest the accuracy of the Personal Data, the processing is unlawful, but you oppose their erasure and we no longer require the data, but you require these for the establishment, exercise or defense of legal claims or you have objected to their processing;
We reserve our right to ask for any further information or document in order to verify, when needed, your identity before processing a request you may have based on the above-mentioned rights.